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DemoRecorder comes with an extensive set of services and guarantees which you won't find with most software vendors. (More specifically, I have never seen a software vendors which such a rich set of services and guarentees.)
In fact most software vendors will probably think that I am crazy to offer
such guarantees and that I am setting standards which are too high. ( Too high for them, I guess :-) )
Actually, I like raising the standards... Makes the world a better place in one tiny aspect.
Enough introductory comments: Please read the description of our services and guarantees and judge for yourself:
For two full full years after purchase of your license you will get competent free support directly from the author of DemoRecorder.
This works as follows:
Whenever you have a question related to DemoRecorder or whenever you need help with DemoRecorder please write an email with your questions to me personally at chris{at}DemoRecorder.com and I will help you and answer your questions by email.
(please replace {at} with @ in the email adress)
The maximum reaction time depends on the type of license you purchase:
If you want fast reaction times ( 2 business days max instead of 5 business days max) please purchase a license of DemoRecorder-Pro or DemoRecorder-VIP or DemoRecorder-24/7.
Priority-treatment of support requests:
For two full full years after purchase of your license you will get all bugs fixed which you encounter and which we can reproduce. And we will work together with you until we get all necessary info for reproducing the bug..
That means that if you supply us with all necessary info for reproducing a problem, you can be sure to get it fixed.
If you want to get priority treatment with bugfixes please purchase a license of DemoRecorder-Pro or DemoRecorder-VIP or DemoRecorder-24/7. In detail, priority treatment of bugfixes is defined as follows:
All new releases of DemoRecorder which are released within 2 years of your purchase are included in your license: Just download the new version, install it (and reactivate the license if the install procedure has removed the license files, which may happen on some systems.)
We believe that it should be as easy as possible to move a license to another computer or to handle hostid-changes due to hardware upgrades.
Therefore, through our license move service these actions may be performaned online and instantly as follows:
If you upgrade your hardware or move your license to another computer, just reactivate the license again with the new demorec-hostid.
You will instantly get your new license file after confirming that you won't use the old license files anymore.
(The license move service works instantly for a certain, reasonable number of times within a certain timeframe. If these common-sense boundaries are exceeded we will manually review license moves in order to prevent abuse of that service.)
If, during the first 2 years after purchase, we fail on providing
the services included with your license (as listed above under Services...),
you may return your licenses for a full refund.
We can afford to offer this guarantee because we are dedicated and sure to fulfill our promised services.
We do offer this guarantee because you deserve to get the services we promised or otherwise we don't deserve to get money from you.
So you can be sure to get your
If for any reason, you are not satisfied with DemoRecorder during the first 30 days after your purchase you may return your licenses for a full refund.
We offer this guarantee because we only want to have satisfied customers. If you are not satisfied with DemoRecorder, we do not want your money.
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